Bad Business Reviews, Formal Complaints and Social Media

 In this age of social media, bad news travels fast.  Faster than the speed of light, it seems.  One careless complaint can ruin a reputation, a practice or even a person.  Always try to keep that in mind when a problem arises and opt for civil communication, instead.  

There are many ways to resolve issues with your dentist, whether they are staff related, price discrepancies or quality of care issues. The key is communication. I certainly would not advise anyone to file a complaint with the board because a receptionist was rude, or post it on any review forum, ever! Only as a last resort would I suggest filing a board complaint for anything less than malpractice. 

This would be my suggestion instead: Consider a well written letter; certified, registered mail. Clearly state the problem (keeping opinions out), and state what you would consider to be a fair resolution. Send it directly to the dentist, return receipt. Allow him a reasonable amount of time to respond...10 days or so. Believe me, he will be much more receptive to a resolution than his receptionist or office manager because it is his license that is on the line!  Nine times out of ten the complaint will be resolved when it is approached this way. This method works! 

Keep Smiling! 

Can Oral Disease Affect Athletic Performance?

 According to University College London's Eastman Dental Institute, high levels of oral disease are found among Great Britain's (GB) elite athletes and are the leading cause of poor on-field performances.

This is the largest study of its kind, more than 350 athletes from nine different GB sports teams participated in this study which included an oral health assessment checking for tooth decay, tooth erosion, and gum disease. The athletes also had to fill out a questionnaire focusing on sleeping, eating, and self-confidence.

Results of the oral assessment: 49.1% of the athletes had untreated tooth decay, 77% had gingivitis, 30% reported having bleeding gums and only 1.1% had excellent oral health.

Results of the questionnaire: 32% of the athletes reported that these poor oral conditions negatively impact their sporting performance. 34.6%  inability to eat. 15.1%  relax and sleep 17.2%  smiling and self-confident.

After the study, Professor Ian Needleman made a few comments:

• "Nutrition in sports is heavily reliant on frequent carbohydrate intake, which is known to increase inflammation in the body and gum tissues.
•  "In sports where there is a lot of airflow, such as cycling and running, breathing hard can make the mouth dry so teeth lose the protective benefits of saliva and there is existing evidence of lower quality of saliva with intensive training. 
• "Stress is also clearly a risk factor, with some athletes reporting vomiting before every race, as a result of ore-competition anxiety." 
  
  
  
   *Whether you are an athlete or not, it's important to maintain good oral health by brushing and flossing regularly, eating a balanced diet, and visiting the dentist every 6 months for a routine check-up*